Beltway Technician Metrics

KPI Goals

NSR Affecting KPI’s

FTR – 92% – This KPI has a 35% weighting for NSR
tNPS – 92.5% – This KPI has a 35% weighting for NSR
Tool Usage – 98.5% – This KPI has a 30% weighting for NSR

Additional KPI’s

PHT Pure Pass – 95%
OTA – 99%
48hr Callback – 7%
Ingress Test Ran – 99%

Goals for Bonus

Points

Points are awarded for each of the NSR affecting KPI’s based on the same weighting system used by Comcast.
FTR – 3.5 points awarded if the 92% goal is met.
tNPS – 3.5 points awarded if the 92.5% goal is met.
Tool Usage – 3 points awarded if the 98.5% goal is met.

Score and Bonus Awards

10 – 10% of month’s earnings
6.5 or Greater – 5% of month’s earnings
3.5 or Greater – 2.5% of month’s earnings

Pre-Qualifier

Must achieve a drivers score of greater than 75%.

Region KPI’s (NSR Affecting)

Beltway East

Beltway West

Tech Number	Rank	Score	FTR	PHT	PHT Pure Pass	tNPS	OTA	Contact w/in 48hrs	Ingress Test Ran	Ingress Test Passed	Tool Usage Rate	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Tech # Below
0
0
0
0
0
NA
NA
NA
0
N/A
0
0
0
7937	1	10.0	93.80	100.00	100.00	100.0	86.21	4.20		100.00	100.00
7982	2	10.0	100.00	100.00	100.00		100.00	0.00		0.00
0
7545
7975
7992	16	10.0	93.80	98.48	100.00	93.3	94.94	4.60		500.00	100.00
0
0
0
NA
7517	73	6.5	69.20	100.00	100.00	100.0	92.86	4.90	63.04	0.00
7525	77	3.5	90.60	97.33	98.60	100.0	86.25	5.50		400.00	100.00
7534	2	10.0	98.80	100.00	100.00	100.0	73.85	7.00		900.00	100.00
7553	69	7.0	93.00	98.00	100.00	100.0	90.20	3.50		0.00		Yes	5%
7591	39	7.0	96.20	100.00	100.00	97.1	98.15	9.40		1,400.00	100.00
7902	4	10.0	97.60	100.00	100.00	100.0	89.74	4.50		0.00
7911
7912	101	3.0	90.40	100.00	100.00	87.5	79.59	6.30		200.00	100.00
7920	53	7.0	100.00	100.00	100.00		100.00	0.00		0.00		Yes	5%
7933	3	10.0	98.10	98.55	98.50	100.0	93.58	3.40		600.00	100.00
7934	67	6.5	91.00	100.00	100.00	100.0	97.03	5.70		300.00	100.00
7935	65	6.5	98.00	100.00	100.00	86.7	77.27	0.00		300.00	100.00	Yes	5%
7936	18	10.0	98.20	100.00	91.60	100.0	100.00	6.30		0.00		Yes	10%
7943	26	10.0	94.40	100.00	98.10	100.0	87.50	8.60		500.00	100.00	Yes	10%
7947	114	3.5	77.80	100.00	100.00		77.14	2.10	63.64	0.00	0.00	Yes	2.5%
7948	70	6.5	88.20	100.00	100.00	92.9	98.65	3.80		100.00	100.00
7950	27	10.0	94.30	100.00	100.00	100.0	91.04	4.10		200.00	100.00	Yes	10%
7959	119	0.0	90.70	100.00	100.00	90.9	87.36	6.90		800.00	100.00	No		Score is less than 3.5
7965							100.00	0.00
7974	2	10.0	94.50	100.00	100.00	100.0	98.41	3.10		100.00	100.00
7979	91	0.0	91.00	97.22	100.00	87.5	63.79	10.00	0.00	600.00	85.71
7983	1	10.0	92.10	100.00	100.00	100.0	86.11	9.60		100.00	100.00
7995	119	3.0	89.20	100.00	100.00	80.0	100.00	7.60		0.00		No		Score is less than 3.5
7999	18	10.0	93.60	100.00	100.00	100.0	89.66	4.70		0.00
8010	99	3.0	91.40	100.00	96.40	71.4	85.51	3.70		0.00
8015
8017	89	6.5	87.70	100.00	100.00	100.0	100.00	4.20		0.00		Yes	5%
8018	15	10.0	100.00	100.00	100.00	100.0	87.50	3.60		200.00	100.00	Yes	10%
8027	81	3.5	84.70	97.62	100.00	100.0	87.27	11.30		100.00	100.00
8074	87	6.5	88.20	100.00	100.00	100.0	75.00	13.60		400.00	100.00	Yes	5%
7910	46	6.5	93.80	100.00	100.00	50.0	93.33	8.70		0.00
7913	73	6.5	94.10	100.00	100.00	90.9	95.92	1.80	0.00	0.00		Yes	5%
7914	39	7.0	94.70	100.00	100.00	100.0	48.00	7.50		0.00
7915	68	7.0	93.30	95.65	100.00	100.0	93.10	5.70		100.00	100.00	Yes	5%
7923	85	6.5	89.90	100.00	100.00	100.0	88.89	8.30		400.00	80.00	Yes	5%
7924	6	10.0	96.20	100.00	98.10	100.0	84.21	5.10		800.00	100.00
7927	77	3.5	89.70	100.00	100.00	100.0	83.12	2.20	93.75	400.00	100.00
7928	81	6.5	90.70	100.00	100.00	100.0	88.98	6.80		0.00		Yes	5%
7932
7937	29	10.0	93.80	100.00	100.00	100.0	86.21	4.20		100.00	100.00	Yes	10%
7938	84	6.5	90.20	100.00	100.00	100.0	92.11	9.50		100.00	100.00	Yes	5%
7941
7942	12	10.0	97.40	100.00	100.00	100.0	88.89	4.90		200.00	100.00
7945	95	0.0	85.90	98.25	100.00	85.7	81.01	5.70		1,500.00	100.00
7949
7951	63	7.0	94.90	97.78	88.60	100.0	69.57	8.10		0.00		Yes	5%
7952	88	0.0	91.90	96.97	100.00	0.0	66.67	7.90		0.00
7953
7954	60	6.5	100.00	100.00	94.30	85.7	88.89	1.90		200.00	100.00	Yes	5%
7957	7	10.0	95.70	100.00	100.00	93.8	92.39	5.90	100.00	500.00	100.00
7960	70	3.5	91.90	97.96	100.00	100.0	72.41	4.10		100.00	100.00
7961
7964	83	6.5	90.60	100.00	100.00	100.0	98.04	7.20		600.00	100.00	Yes	5%
7966
7967	58	6.5	96.70	100.00	100.00	77.8	73.47	1.50		0.00
7980	8	10.0	92.20	100.00	100.00	100.0	95.54	10.00		400.00	100.00
7984
7985	34	10.0	92.00	100.00	100.00	100.0	95.92	7.70		100.00	100.00	Yes	10%
7986
7987	65	6.5	91.70	100.00	100.00	100.0	100.00	4.90		400.00	100.00
7988	19	10.0	92.30	100.00	100.00	100.0	100.00	0.00		0.00
7989	72	6.5	87.20	100.00	100.00	100.0	98.28	6.30	95.65	0.00
7990	39	7.0	98.30	98.15	100.00	100.0	91.07	6.60		0.00
7992	16	10.0	93.80	98.48	100.00	93.3	94.94	4.60		500.00	100.00
7993	1	10.0	94.00	100.00	95.60	100.0	95.71	6.50		0.00
7994	113	3.5	84.00	95.45	100.00	100.0	80.00	16.00		0.00		Yes	2.5%
7998	18	10.0	98.20	98.90	100.00	100.0	95.61	1.60		0.00		Yes	10%
8011	68	6.5	95.20	100.00	93.80	66.7	92.50	2.10		0.00		Yes	5%
8013	92	6.5	76.90	100.00	100.00		87.18	8.30	91.67	200.00	100.00	Yes	5%
8014	52	6.5	91.40	100.00	100.00	100.0	82.86	2.40		0.00
8021	14	10.0	95.90	100.00	93.90	100.0	83.72	9.60		0.00
8025	92	3.5	88.90	100.00	100.00	100.0	92.54	1.10	81.08	0.00
8026	22	10.0	95.70	100.00	98.90	100.0	89.91	9.90	0.00	200.00	100.00	Yes	10%
8029	84	3.0	91.60	100.00	97.60	91.7	92.39	3.80		1,100.00	100.00
8031	10	10.0	100.00	100.00	100.00	100.0	100.00	8.30		300.00	100.00
8038	33	10.0	92.10	100.00	100.00	94.1	96.00	6.30		500.00	100.00	Yes	10%
8040	32	10.0	92.20	100.00	98.90	100.0	98.08	3.60		0.00		Yes	10%
8041	4	10.0	93.00	100.00	100.00	95.0	91.25	3.40	100.00	500.00	100.00
8051	55	6.5	90.40	100.00	100.00	100.0	100.00	4.40	100.00	200.00	100.00
8065	5	10.0	96.70	100.00	100.00	100.0	91.01	5.00	100.00	400.00	100.00
8070	103	3.5	91.70	100.00	100.00	100.0	91.67	3.80		0.00		Yes	2.5%
8076	3	10.0	94.90	100.00	100.00	100.0	97.62	3.00		0.00
8082	71	3.5	91.80	100.00	100.00	100.0	74.00	7.80		400.00	100.00
8090
8108	88	6.5	88.10	100.00	100.00	100.0	96.92	4.10		500.00	100.00	Yes	5%
8132	11	10.0	98.50	100.00	100.00	100.0	46.51	7.20		300.00	100.00
8133	15	10.0	94.90	99.15	100.00	100.0	99.28	6.80		200.00	100.00
8139
8147	89	3.5	97.80	97.22	100.00	88.2	96.81	2.50	0.00	100.00	100.00	Yes	2.5%
8148	1	10.0	96.00	100.00	100.00	100.0	86.36	7.70		100.00	100.00
8157	103	3.0	88.20	100.00	100.00	71.4	90.32	2.80		0.00
8178	94	0.0	89.90	98.04	100.00	92.3	84.51	3.60		600.00	100.00
8181	24	10.0	95.00	100.00	100.00	100.0	95.45	3.90	100.00	500.00	100.00	Yes	10%
8214	173	10.0	92.00	98.51	100.00	100.0	86.90	3.70	78.57	100.00	100.00
8244	220	6.5	90.00	100.00	98.90	100.0	99.09	9.00		0.00
8273	257	0.0	90.60	95.24	100.00	66.7	100.00	7.50	84.85	0.00
0
7963	171	10.0	100.00	100.00	100.00	100.0	100.00	50.00		0.00
7972
7976	221	6.5	84.60	100.00	100.00	100.0	100.00	0.00		0.00
8030
N/A
N/A
N/A
NA
NA 8046
7508							51.85	0.00
7500
7511
7585
7901								0.00
7903
7911
7925
7926
7929
7991
8012
8054
8111
8146
8201
7906
7939
7956
8080
7973
7560
7598
7904
7905
7918
7919
8016
8036
8124	172	10.0	92.50	100.00	100.00	100.0	88.37	8.30		1,000.00	100.00
8126
8142
8162
8207
8240
8221
N/A
N/A
N/A
N/A


















































































































































































Tech Number

Last Updated on December 20, 2024 9:56 am