Beltway Technician Metrics

KPI Goals

NSR Affecting KPI’s

FTR – 92% – This KPI has a 35% weighting for NSR
tNPS – 92.5% – This KPI has a 35% weighting for NSR
Tool Usage – 98.5% – This KPI has a 30% weighting for NSR

Additional KPI’s

PHT Pure Pass – 95%
OTA – 99%
48hr Callback – 7%
Ingress Test Ran – 99%

Goals for Bonus

Points

Points are awarded for each of the NSR affecting KPI’s based on the same weighting system used by Comcast.
FTR – 3.5 points awarded if the 92% goal is met.
tNPS – 3.5 points awarded if the 92.5% goal is met.
Tool Usage – 3 points awarded if the 98.5% goal is met.

Score and Bonus Awards

10 – 10% of month’s earnings
6.5 or Greater – 5% of month’s earnings
3.5 or Greater – 2.5% of month’s earnings

Pre-Qualifier

Must achieve a drivers score of greater than 75%.

Region KPI’s (NSR Affecting)

Beltway East

Beltway West

Tech Number	Rank	Score	FTR	PHT	PHT Pure Pass	tNPS	OTA	Contact w/in 48hrs	Ingress Test Ran	Ingress Test Passed	Tool Usage Rate	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Tech # Below
7517	28	10.0	92.00	100.00	100.00	100.0	80.95	0.00	63.89	0.00		Yes	10%
7525	59	6.5	88.90	100.00	100.00	100.0	91.92	6.40		300.00	100.00
7534	55	6.5	90.20	100.00	100.00	100.0	89.74	6.50		1,600.00	100.00
7553	7	10.0	95.80	100.00	100.00	100.0	95.83	4.00		200.00	66.67
7591	85	3.5	94.70	100.00	100.00	90.0	100.00	8.40		200.00	100.00	Yes	2.5%
7900
7902								0.00
7910	101	3.5	87.50	100.00	100.00	100.0	100.00	4.30		0.00		Yes	2.5%
7911
7912	11	10.0	93.20	100.00	96.10	100.0	67.24	11.10		300.00	100.00
7913	66	6.5	94.40	100.00	100.00	90.0	92.45	3.30		100.00	100.00	Yes	5%
7914	2	10.0	96.60	100.00	96.60	100.0	92.86	2.90		300.00	100.00
7915	120	3.0	78.10	100.00	100.00	33.3	89.66	15.20		0.00		No		Score is less than 3.5
7920	45	6.5	96.80	100.00	98.30	83.3	98.63	4.10		100.00	100.00
7923	76	3.5	90.10	98.11	100.00	100.0	93.51	9.20		400.00	100.00
7924	1	10.0	96.00	100.00	98.40	100.0	90.71	5.80		1,000.00	100.00
7927	3	10.0	95.00	100.00	100.00	100.0	83.70	8.90	92.00	300.00	100.00
7928	26	10.0	92.90	100.00	100.00	93.8	94.96	7.80		0.00		Yes	10%
7931	1	10.0	93.00	100.00	95.80	100.0	92.68	4.50		0.00
7932
7933	4	10.0	92.70	100.00	98.80	95.8	90.10	7.10		500.00	100.00
7934	73	6.5	91.80	100.00	100.00	100.0	96.70	5.90		100.00	100.00	Yes	5%
7935	54	6.5	93.70	100.00	100.00	87.5	65.00	4.90		100.00	100.00
7936	2	10.0	93.60	100.00	100.00	100.0	97.80	9.30		0.00
7937	65	3.5	97.00	100.00	100.00	80.0	93.65	9.90		400.00	100.00
7938	57	6.5	89.90	98.46	100.00	100.0	88.89	10.00		200.00	100.00
7941	122	3.0	50.00	100.00	100.00	0.0	88.89	0.00		200.00	100.00	No		Score is less than 3.5
7942	58	6.5	91.30	100.00	100.00	100.0	93.62	14.00		300.00	100.00
7943	1	10.0	98.40	100.00	98.20	93.3	91.38	4.40		300.00	60.00
7945	93	3.0	88.80	100.00	100.00	76.2	92.63	6.40		500.00	83.33
7947	9	10.0	92.30	100.00	100.00		89.47	0.00	94.44	100.00	100.00
7948	77	3.5	98.50	98.08	100.00	92.3	97.18	2.60		200.00	100.00	Yes	2.5%
7949
7950	11	10.0	93.20	100.00	100.00	100.0	89.71	3.90		200.00	100.00
7951	14	10.0	96.60	100.00	94.30	100.0	84.91	8.20		0.00		Yes	10%
7952	18	10.0	95.80	100.00	100.00	100.0	77.50	2.00		700.00	100.00	Yes	10%
7953
7954	106	3.5	81.40	100.00	92.50	100.0	63.83	8.80		0.00		Yes	2.5%
7957	2	10.0	95.10	100.00	100.00	95.5	82.42	9.10		200.00	100.00
7959	114	3.0	87.50	98.57	100.00	91.7	70.89	11.30		500.00	100.00	No		Score is less than 3.5
7960	49	7.0	100.00	95.45	100.00	100.0	59.26	0.00		0.00		Yes	5%
7961
7964	39	7.0	93.20	98.89	100.00	100.0	100.00	5.60		700.00	100.00
7965							30.43	0.00
7966
7967	77	6.5	89.70	100.00	100.00	100.0	77.36	9.10		200.00	100.00	Yes	5%
7968	78	3.5	89.30	100.00	92.00	100.0	94.74	9.20		100.00	100.00
7971	39	7.0	95.90	97.78	100.00	100.0	95.83	1.80		200.00	100.00
7974	39	7.0	92.00	100.00	100.00	100.0	96.00	9.30		200.00	100.00
7977	88	6.5	75.00	100.00	100.00	100.0	89.47	4.00		200.00	100.00	Yes	5%
7979	109	3.0	90.40	100.00	100.00	81.8	50.00	7.10		600.00	100.00	No		Score is less than 3.5
7980	49	6.5	91.50	100.00	100.00	95.0	99.13	2.50		1,300.00	100.00
7983	22	10.0	94.40	100.00	100.00	100.0	94.55	5.20		0.00		Yes	10%
7984
7985	16	10.0	96.20	100.00	100.00	100.0	93.33	8.60		0.00		Yes	10%
7986
7987	11	10.0	93.20	100.00	100.00	100.0	100.00	7.80		600.00	100.00
7988	103	3.5	86.40	100.00	100.00	100.0	92.86	2.90		0.00		Yes	2.5%
7989	84	3.5	85.40	100.00	100.00	100.0	93.33	3.60	94.44	0.00
7990	38	7.0	92.10	98.15	100.00	100.0	87.50	6.30		0.00
7992	22	10.0	94.40	100.00	98.70	100.0	97.20	1.70		100.00	100.00	Yes	10%
7993	3	10.0	92.80	100.00	100.00	100.0	98.91	5.00		0.00
7994	17	10.0	95.90	100.00	100.00	100.0	75.00	7.90		100.00	100.00	Yes	10%
7998	19	10.0	95.00	98.82	100.00	100.0	97.00	7.80		100.00	100.00	Yes	10%
7999	4	10.0	100.00	100.00	100.00	100.0	90.63	0.80		0.00
8010	53	6.5	95.70	100.00	96.50	88.2	90.77	4.10		0.00
8011	1	10.0	100.00	100.00	100.00	100.0	91.94	4.40		0.00
8013	65	6.5	83.30	100.00	100.00	100.0	90.91	5.10	81.82	0.00
8014	79	6.5	88.50	100.00	93.30	100.0	98.11	1.80	100.00	0.00		Yes	5%
8017	38	7.0	93.00	99.12	98.20	100.0	99.29	5.50	100.00	0.00
8018	1	10.0	96.20	100.00	91.50	100.0	96.19	5.40		0.00
8019	105	3.5	84.30	97.30	88.90	100.0	96.23	3.50		0.00		Yes	2.5%
8021	5	10.0	98.30	100.00	100.00	100.0	92.98	9.70		0.00
8025	61	6.5	90.20	100.00	100.00	100.0	91.94	3.40	65.45	100.00	100.00
8026	6	10.0	94.10	100.00	98.70	93.3	89.36	11.00		500.00	100.00
8027	104	3.5	86.20	98.15	100.00	100.0	82.14	6.10		200.00	100.00	Yes	2.5%
8029	5	10.0	95.10	100.00	98.90	100.0	86.32	7.20		600.00	100.00
8031	63	6.5	88.50	100.00	100.00	100.0	100.00	7.00		0.00
8038	62	6.5	90.00	100.00	98.40	100.0	92.75	4.90	50.00	700.00	100.00
8040	15	10.0	96.40	100.00	100.00	100.0	98.29	4.70		0.00		Yes	10%
8041	26	10.0	92.90	100.00	100.00	100.0	94.32	4.10		700.00	100.00	Yes	10%
8051	87	3.0	91.30	100.00	100.00	85.7	100.00	4.40		200.00	100.00
8065	50	6.5	88.40	100.00	100.00	100.0	73.08	7.60	80.00	500.00	100.00
8067
8070	98	0.0	90.60	96.30	100.00	75.0	100.00	5.40		100.00	100.00
8074	98	0.0	90.60	100.00	100.00	77.8	82.76	2.90		0.00
8076	8	10.0	93.10	100.00	100.00	100.0	98.57	7.90		300.00	100.00
8082	84	0.0	87.50	100.00	100.00	83.3	79.03	4.00		600.00	100.00
8090
8108	79	6.5	88.50	100.00	100.00	100.0	96.55	2.10		600.00	85.71	Yes	5%
8132	95	3.5	91.10	97.92	100.00	100.0	78.72	1.70		100.00	100.00	Yes	2.5%
8133	20	10.0	94.80	100.00	100.00	93.6	96.67	2.30		400.00	100.00	Yes	10%
8139
8147	6	10.0	97.80	100.00	100.00	100.0	96.84	5.00		0.00
8148	1	10.0	100.00	100.00	100.00	100.0	85.00	0.00		0.00
8157	78	6.5	88.60	100.00	100.00	100.0	97.53	4.70		300.00	100.00	Yes	5%
8178	71	3.5	93.20	97.83	100.00	80.0	77.42	3.90		300.00	100.00
8181	4	10.0	95.30	100.00	100.00	100.0	93.06	4.60		700.00	100.00
8214	113	0.0	91.60	98.28	93.00	50.0	89.33	6.40	86.49	200.00	100.00	No		Score is less than 3.5
8244	25	10.0	93.00	99.02	100.00	95.0	100.00	7.00		0.00		Yes	10%
8273	44	7.0	95.80	100.00	97.10	100.0	97.87	7.50	88.89	0.00


												No



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Tech Number

Last Updated on November 20, 2024 10:01 am