Beltway Technician Metrics

KPI Goals

NSR Affecting KPI’s

FTR – 92% – This KPI has a 35% weighting for NSR
tNPS – 92.5% – This KPI has a 35% weighting for NSR
Tool Usage – 98.5% – This KPI has a 30% weighting for NSR

Additional KPI’s

PHT Pure Pass – 95%
OTA – 99%
48hr Callback – 7%
Ingress Test Ran – 99%

Goals for Bonus

Points

Points are awarded for each of the NSR affecting KPI’s based on the same weighting system used by Comcast.
FTR – 3.5 points awarded if the 92% goal is met.
tNPS – 3.5 points awarded if the 92.5% goal is met.
Tool Usage – 3 points awarded if the 98.5% goal is met.

Score and Bonus Awards

10 – 10% of month’s earnings
6.5 or Greater – 5% of month’s earnings
3.5 or Greater – 2.5% of month’s earnings

Pre-Qualifier

Must achieve a drivers score of greater than 75%.

Region KPI’s (NSR Affecting)

Beltway East

Beltway West

Tech Number	Rank	Score	FTR	PHT	PHT Pure Pass	tNPS	OTA	Contact w/in 48hrs	Ingress Test Ran	Ingress Test Passed	Tool Usage Rate	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Tech # Below
0
0
0
0
0
NA
NA
NA
0
N/A
0
0
0
7937	1	10.0	96.90	98.65	100.00	100.0	89.77	4.00		400.00	100.00
7982	34	6.5	95.10	100.00	98.80	88.9	21.31	9.20		500.00	100.00
0
7545
7975
7992	52	6.5	92.60	100.00	100.00	86.7	99.10	6.90	100.00	300.00	100.00
0
0
0
NA
7517	17	10.0	93.30	100.00	100.00	100.0	76.92	9.10	56.67	0.00
7525	8	10.0	92.10	100.00	100.00	100.0	87.63	7.10		500.00	100.00
7534	86	3.0	81.30	100.00	100.00	77.8	89.06	10.30	83.87	600.00	100.00
7553	104	3.5	88.00	100.00	100.00	100.0	91.67	7.70		200.00	100.00	Yes	2.5%
7591	1	10.0	94.80	100.00	100.00	100.0	98.88	6.30		1,400.00	93.33
7902	35	6.5	96.60	98.73	100.00	83.3	97.83	7.30		100.00	100.00
7911
7912	59	6.5	88.90	100.00	97.30	100.0	93.33	5.90		500.00	100.00
7920
7933	40	6.5	91.50	100.00	100.00	100.0	94.74	1.70		300.00	100.00
7934	88	3.5	89.90	100.00	100.00	100.0	98.63	6.60	100.00	100.00	100.00
7935	50	7.0	96.70	94.55	100.00	100.0	87.27	4.50		200.00	100.00	Yes	5%
7936	66	6.5	90.50	100.00	100.00	100.0	96.72	12.70		0.00		Yes	5%
7943	62	6.5	91.70	100.00	100.00	100.0	82.35	1.60		700.00	100.00
7947
7948	18	10.0	93.20	100.00	100.00	100.0	97.33	3.80		0.00
7950	63	6.5	91.20	100.00	100.00	100.0	86.21	5.40		100.00	100.00	Yes	5%
7959	115	3.0	87.60	100.00	100.00	50.0	92.86	10.60		400.00	100.00	No		Score is less than 3.5
7965
7974	2	10.0	93.00	100.00	100.00	100.0	96.72	6.30		0.00
7979	85	3.0	81.60	100.00	100.00	85.7	88.57	10.00		600.00	100.00
7983	1	10.0	96.80	100.00	100.00	100.0	93.33	4.60		100.00	100.00
7995
7999	78	3.5	97.80	97.67	100.00	87.5	96.43	3.10		0.00
8010	58	6.5	89.00	100.00	92.50	100.0	92.00	4.50		0.00
8015
8017	95	3.5	90.80	98.81	100.00	93.8	100.00	7.00		100.00	100.00	Yes	2.5%
8018	20	10.0	100.00	100.00	83.30	100.0	100.00	9.10		0.00		Yes	10%
8027	4	10.0	94.00	100.00	100.00	100.0	90.67	8.40		0.00
8074	103	3.5	88.40	94.87	100.00	100.0	95.12	6.70		300.00	100.00	Yes	2.5%
7910	1	10.0	97.60	100.00	100.00	100.0	97.67	4.10		0.00
7913	27	10.0	93.60	100.00	100.00	100.0	97.92	3.80		0.00		Yes	10%
7914	80	0.0	86.10	98.41	100.00	85.7	64.15	11.80		200.00	100.00
7915	102	3.5	89.10	97.06	100.00	100.0	93.18	11.80	100.00	0.00		Yes	2.5%
7923	69	6.5	89.40	100.00	98.40	100.0	80.25	6.90		500.00	100.00	Yes	5%
7924	6	10.0	92.20	100.00	96.10	100.0	94.26	5.10		500.00	100.00
7927	39	6.5	91.80	100.00	100.00	100.0	89.90	3.40	80.00	100.00	100.00
7928	76	6.5	84.30	100.00	100.00	100.0	73.61	5.40		100.00	100.00	Yes	5%
7932
7937	21	10.0	96.90	98.65	100.00	100.0	89.77	4.00		400.00	100.00	Yes	10%
7938	24	10.0	95.70	100.00	100.00	100.0	91.67	9.30		200.00	100.00	Yes	10%
7941
7942	86	3.5	90.90	100.00	100.00	100.0	94.59	2.50		100.00	100.00
7945	35	6.5	94.50	100.00	100.00	92.3	92.00	4.00		900.00	90.00
7949
7951	109	3.5	82.50	97.22	94.30	100.0	76.09	6.70		0.00		Yes	2.5%
7952	8	10.0	92.10	100.00	100.00	100.0	80.52	5.40		300.00	100.00
7953
7954	29	10.0	92.90	100.00	95.20	100.0	70.27	9.40		0.00		Yes	10%
7957	5	10.0	92.50	100.00	100.00	100.0	96.23	10.60	33.33	200.00	100.00
7960	2	10.0	94.80	100.00	100.00	100.0	80.00	5.70	100.00	0.00
7961
7964	116	3.0	85.70	98.46	100.00	90.5	97.00	8.50		100.00	100.00	No		Score is less than 3.5
7966
7967	42	7.0	98.10	97.92	100.00	100.0	88.89	1.60		100.00	100.00
7980	36	6.5	92.60	100.00	100.00	90.0	98.37	7.50		0.00
7984
7985												No
7986
7987	13	10.0	98.90	100.00	100.00	100.0	98.94	1.90		700.00	100.00
7988
7989	12	10.0	100.00	100.00	97.10	100.0	100.00	3.60	84.62	0.00
7990	1	10.0	94.20	100.00	100.00	100.0	94.23	7.00		0.00
7992	52	6.5	92.60	100.00	100.00	86.7	99.10	6.90	100.00	300.00	100.00
7993	33	6.5	82.00	100.00	100.00	100.0	98.53	15.10		0.00
7994
7998	55	6.5	96.30	100.00	100.00	55.6	93.58	5.00		0.00		Yes	5%
8011	28	10.0	93.10	100.00	100.00	100.0	96.43	3.40		0.00		Yes	10%
8013	77	6.5	84.20	100.00	100.00	100.0	90.91	11.50	83.33	100.00	100.00	Yes	5%
8014	70	3.5	92.40	98.28	100.00	90.0	94.87	6.00		0.00
8021	22	10.0	92.40	100.00	96.10	100.0	89.66	9.00		0.00
8025	59	6.5	88.90	100.00	100.00	100.0	89.09	4.10	61.36	100.00	100.00
8026	68	6.5	90.20	100.00	100.00	96.3	94.53	4.10		400.00	100.00	Yes	5%
8029	36	6.5	94.00	100.00	98.80	90.0	90.43	7.40		300.00	100.00
8031	16	10.0	96.40	100.00	100.00	100.0	96.43	3.20		100.00	100.00
8038	58	6.5	94.10	100.00	100.00	90.0	89.06	4.00	0.00	300.00	100.00	Yes	5%
8040	70	6.5	89.20	100.00	100.00	96.0	95.45	5.70	100.00	0.00		Yes	5%
8041	42	6.5	91.40	100.00	100.00	100.0	88.16	5.50		600.00	100.00
8051	43	6.5	91.00	100.00	100.00	100.0	98.73	8.00	100.00	200.00	100.00
8065	82	3.0	89.90	100.00	100.00	81.8	86.81	7.50	84.62	600.00	100.00
8070	110	3.5	78.30	94.12	100.00	100.0	95.45	4.30		0.00		Yes	2.5%
8076	34	7.0	93.00	96.77	100.00	93.8	99.21	5.40		200.00	100.00
8082	35	6.5	90.90	100.00	100.00	100.0	68.89	8.10		500.00	100.00
8090
8108	107	3.0	90.50	100.00	100.00	91.3	93.33	7.10		500.00	100.00	No		Score is less than 3.5
8132	19	10.0	92.90	100.00	100.00	100.0	78.72	7.00	100.00	200.00	100.00
8133	56	6.5	90.60	100.00	100.00	100.0	99.15	4.00		0.00
8139
8147	112	0.0	90.60	97.78	100.00	88.2	95.20	5.80		400.00	100.00	No		Score is less than 3.5
8148
8157
8178	2	10.0	98.60	100.00	100.00	100.0	90.41	4.50		400.00	100.00
8181	57	6.5	95.10	100.00	100.00	81.8	95.20	3.40	100.00	700.00	100.00
8214	207	6.5	86.30	100.00	97.90	100.0	88.64	10.00	80.00	200.00	100.00
8244	206	6.5	87.50	100.00	100.00	100.0	93.26	10.90		100.00	100.00
8273	208	6.5	83.30	100.00	100.00	100.0	96.43	2.90	73.68	0.00
0
7963	200	7.0	96.90	100.00	100.00	100.0	86.67	8.60		100.00	100.00
7972
7976
8030
N/A
N/A
N/A
NA
NA 8046
7508	171	10.0	100.00	100.00	100.00		70.59	0.00	100.00	0.00
7500
7511
7585
7901							0.00	0.00
7903
7911
7925
7926
7929
7991
8012
8054
8111
8146
8201
7906
7939
7956
8080
7973
7560
7598
7904
7905
7918
7919
8016
8036
8124	173	10.0	93.30	100.00	100.00	100.0	90.48	8.40		1,000.00	100.00
8126
8142
8162
8207
8240
8221
N/A
N/A
N/A
N/A


















































































































































































Tech Number

Last Updated on January 21, 2025 9:25 am