Gainseville Technician Metrics
Performance Goals
NPS – 70%
FCR – 95%
Install Repeats – 4%
TC Repeats – 4%
Total Repeats – 4%
OTA – 96%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
Gainesville Performance
Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Select Tech # Below | |||||||||||||||
17176 | 5 | 10.0 | 100.00 | 100.00 | 4.17 | 0.00 | 2.27 | 100.00 | 100.00 | 100.00 | 91.67 | ||||
21972 | |||||||||||||||
81924 | 7 | 8.0 | 100.00 | 100.00 | 5.00 | 0.00 | 3.13 | 100.00 | 100.00 | 93.75 | 88.89 | ||||
24375 | |||||||||||||||
29269 | 1 | 10.0 | 75.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 88.24 | 100.00 | 92.50 | ||||
52535 | 6 | 8.0 | 33.33 | 100.00 | 0.00 | 0.00 | 0.00 | 95.83 | 95.65 | 100.00 | 90.63 | ||||
31797 | |||||||||||||||
33259 | 9 | 5.0 | 0.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 88.89 | 75.00 | ||||
68713 | |||||||||||||||
74202 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 96.43 | 96.30 | 100.00 | 97.62 | ||||
75471 | 11 | 5.0 | 94.12 | 5.56 | 0.00 | 4.76 | 87.50 | 100.00 | 100.00 | 77.78 | |||||
84103 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 94.74 | 100.00 | 100.00 | 73.81 | ||||
73789 | 9 | 5.0 | -100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 73.68 | 100.00 | 100.00 | 96.00 | ||||
62706 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 91.67 | 100.00 | 100.00 | 78.72 | ||||
54054 | 8 | 8.0 | 90.00 | 100.00 | |||||||||||
63801 | |||||||||||||||
Tech # | SMS tNPS |
Last Updated on April 15, 2024 4:25 pm