Oklahoma City Technician Metrics
Performance Goals
NPS – 70%
FCR – 95%
Install Repeats – 4%
TC Repeats – 4%
Total Repeats – 4%
OTA – 96%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
Oklahoma City Performance
Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Select Tech # Below | |||||||||||||||
32203 | |||||||||||||||
8655 | 3 | 5.0 | 100.00 | 91.67 | 3.45 | 5.71 | 4.69 | 100.00 | 66.67 | 91.67 | 86.49 | ||||
86637 | 1 | 8.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 98.25 | 100.00 | 95.83 | 85.51 | ||||
16234 | 4 | 3.0 | 50.00 | 100.00 | 0.00 | 0.00 | 0.00 | 86.36 | 100.00 | 88.89 | 67.65 | ||||
35908 | 2 | 5.0 | 0.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 80.77 | 90.20 | ||||
17298 | |||||||||||||||
23798 | |||||||||||||||
Tech # | SMS tNPS |
Last Updated on April 15, 2024 4:30 pm