Hampton Roads Technician Metrics
Performance Goals
NPS – 70%
FCR – 95%
Install Repeats – 4%
TC Repeats – 4%
Total Repeats – 4%
OTA – 96%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
Hampton Roads Performance
Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Select Tech # Below | |||||||||||||||
16597 | |||||||||||||||
26091 | 2 | 8.0 | 100.00 | 0.00 | 0.00 | 0.00 | 95.00 | 100.00 | 71.43 | 100.00 | |||||
27228 | |||||||||||||||
39500 | 6 | 8.0 | 100.00 | 0.00 | 4.76 | 2.33 | 72.73 | 87.50 | 100.00 | 100.00 | |||||
53006 | 7 | 8.0 | 100.00 | 5.26 | 0.00 | 3.23 | 85.71 | 100.00 | 100.00 | 93.94 | |||||
11622 | 1 | 10.0 | 90.91 | 0.00 | 11.11 | 3.70 | 96.30 | 96.15 | 100.00 | 70.37 | |||||
47367 | 12 | 5.0 | 60.00 | 95.00 | 0.00 | 13.33 | 8.89 | 93.18 | 70.73 | 100.00 | 95.74 | ||||
45614 | 2 | 8.0 | 100.00 | 0.00 | 0.00 | 0.00 | |||||||||
48345 | |||||||||||||||
56645 | 8 | 8.0 | 100.00 | 91.67 | 10.00 | 0.00 | 4.55 | 94.44 | 100.00 | 100.00 | 100.00 | ||||
85224 | |||||||||||||||
52873 | 9 | 8.0 | 100.00 | 91.89 | 5.88 | 7.69 | 6.85 | 94.20 | 84.62 | 100.00 | 94.81 | ||||
41285 | |||||||||||||||
9698 | |||||||||||||||
52991 | 2 | 8.0 | 0.89 | 1.00 | 0.00 | 0.00 | 0.00 | 0.78 | 0.42 | 1.00 | 0.91 | ||||
47493 | 13 | 5.0 | 0.67 | 1.00 | |||||||||||
66546 | 14 | 3.0 | 0.50 | 0.90 | 0.14 | 0.00 | 0.07 | 0.82 | 0.67 | 1.00 | 0.91 | ||||
87452 | 2 | 8.0 | 1.00 | 1.00 | 0.00 | 0.00 | 0.00 | 0.43 | 1.00 | 1.00 | 1.00 | ||||
93993 | 11 | 5.0 | 1.00 | 0.92 | 0.00 | 0.14 | 0.06 | 0.63 | 0.33 | 1.00 | 0.94 | ||||
1384 | 10 | 5.0 | 0.50 | 1.00 | 0.00 | 0.04 | 0.03 | 0.84 | 0.33 | 1.00 | 0.88 | ||||
Tech # | SMS tNPS |
Last Updated on April 15, 2024 4:31 pm