Big South Technician Metrics | techops

Big South Technician Metrics

KPI Goals

NSR Affecting KPI’s

- FTR – 92% – This KPI has a 35% weighting for NSR
- tNPS – 92.5% – This KPI has a 35% weighting for NSR
- Tool Usage – 98.5% – This KPI has a 30% weighting for NSR
Additional KPI’s
- PHT Pure Pass – 95%
- OTA – 99%
- 48hr Callback – 7%
- Ingress Test Ran – 99%

Goals for Bonus

Points

- Points are awarded for each of the NSR affecting KPI’s based on the same weighting system used by Comcast.
- FTR – 3.5 points awarded if the 92% goal is met.
- tNPS – 3.5 points awarded if the 92.5% goal is met.
- Tool Usage – 3 points awarded if the 98.5% goal is met.
Score and Bonus Awards
- 10 – 10% of month’s earnings
- 6.5 or Greater – 5% of month’s earnings
- 3.5 or Greater – 2.5% of month’s earnings
Pre-Qualifier
- Must achieve a drivers score of greater than 75%.

Region KPI’s (NSR Affecting)

Nashville

North Alabama

Tech Number	Rank	Score	FTR	PHT	PHT Pure Pass	Tech Sat	tNPS	OTA	Contact w/in 48hrs	48hr Callback - Service	Ingress Test Ran	Ingress Test Passed	TSC Contact Rate	Tool Usage	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Tech # Below
7812												0.00
7813	4	10.0	95.50	98.68	100.00		100.0	94.02	5.90		100.00	500.00		98.70
7818	13	6.5	92.30	100.00	100.00		87.5	95.65	2.50		100.00	400.00		100.00
7823	8	7.0	94.60	98.63	100.00		100.0	91.75	2.00		98.63	400.00		97.30
7826	2	10.0	96.60	100.00	100.00		100.0	96.77	6.90		100.00	200.00		100.00
7828	10	7.0	92.40	100.00	100.00		100.0	97.06	4.10		96.08	400.00		96.10	Yes	5%
7830	1	10.0	98.60	100.00	100.00		100.0	98.86	3.30		100.00	0.00		100.00	Yes	10%
7831	15	3.0	91.20	100.00	100.00		64.3	92.00	5.90		98.57	400.00		98.60
7834	7	10.0	92.40	100.00	100.00		96.4	98.51	6.50		100.00	300.00		100.00
7838
7839	16	3.0	66.70	100.00	100.00		-100.0	85.71	0.00		100.00	0.00		100.00	No		Score is less than 3.5
7854
7858
7866	5	10.0	94.20	100.00	100.00		100.0	96.74	6.20		100.00	200.00		100.00
7868
7870	9	7.0	92.80	98.36	96.70		100.0	98.82	8.60		100.00	0.00		98.40
7872
7878	6	10.0	92.90	100.00	100.00		100.0	100.00	5.80		100.00	1,400.00		100.00
7883
7884	11	6.5	95.70	100.00	100.00		80.0	100.00	4.90		100.00	600.00		100.00	Yes	5%
7895	2	10.0	96.60	100.00	100.00		100.0	97.30	2.10		100.00	0.00		100.00
8014	14	6.5	83.70	100.00	100.00		100.0	100.00	2.30		100.00	0.00		100.00	Yes	5%
7861	11	6.5	95.70	100.00	99.00		81.8	97.37	3.40		100.00	0.00		100.00
7887





















































































































































































































Tech Number

Last Updated on November 20, 2024 10:02 am