Big South Technician Metrics | techops

Big South Technician Metrics

KPI Goals

NSR Affecting KPI’s

- FTR – 92% – This KPI has a 35% weighting for NSR
- tNPS – 92.5% – This KPI has a 35% weighting for NSR
- Tool Usage – 98.5% – This KPI has a 30% weighting for NSR
Additional KPI’s
- PHT Pure Pass – 95%
- OTA – 99%
- 48hr Callback – 7%
- Ingress Test Ran – 99%

Goals for Bonus

Points

- Points are awarded for each of the NSR affecting KPI’s based on the same weighting system used by Comcast.
- FTR – 3.5 points awarded if the 92% goal is met.
- tNPS – 3.5 points awarded if the 92.5% goal is met.
- Tool Usage – 3 points awarded if the 98.5% goal is met.
Score and Bonus Awards
- 10 – 10% of month’s earnings
- 6.5 or Greater – 5% of month’s earnings
- 3.5 or Greater – 2.5% of month’s earnings
Pre-Qualifier
- Must achieve a drivers score of greater than 75%.

Region KPI’s (NSR Affecting)

Nashville

North Alabama

Tech Number	Rank	Score	FTR	PHT	PHT Pure Pass	Tech Sat	tNPS	OTA	Contact w/in 48hrs	48hr Callback - Service	Ingress Test Ran	Ingress Test Passed	TSC Contact Rate	Tool Usage	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Tech # Below
7812												0.00
7813	1	10.0	96.20	98.81	100.00		94.4	91.67	0.90		100.00	300.00		98.80
7818	3	10.0	93.50	98.75	100.00		93.3	94.79	8.50		100.00	700.00		98.80
7823	9	3.5	89.00	98.99	100.00		100.0	88.37	4.60		98.99	1,900.00		98.00
7826	12	3.0	89.70	100.00	100.00		89.5	95.33	1.90		100.00	300.00		100.00
7828	5	6.5	92.20	100.00	100.00		77.8	87.32	4.20		100.00	100.00		100.00	Yes	5%
7830	13	0.0	91.70	98.31	100.00		60.0	96.08	9.20		100.00	0.00		98.30	No		Score is less than 3.5
7831	8	3.5	89.90	98.44	98.40		100.0	92.00	6.00		100.00	100.00		98.40
7834	11	3.0	90.30	100.00	100.00		85.7	95.73	7.60		100.00	300.00		100.00
7838
7839												0.00
7854
7858
7866	14	0.0	86.40	97.83	100.00		89.5	95.38	15.90		100.00	0.00		97.80
7868
7870	4	6.5	95.30	98.73	100.00		91.7	97.27	7.60		100.00	500.00		98.70
7872
7878	2	10.0	94.20	100.00	100.00		100.0	98.26	5.80		100.00	1,200.00		100.00
7883
7884	10	3.5	87.70	100.00	100.00		100.0	91.49	7.40		98.41	1,200.00		98.40	Yes	2.5%
7895	7	6.5	82.40	100.00	100.00			90.32	0.00		100.00	0.00		100.00
8014			100.00					100.00	0.00			0.00
None
None
7861	6	6.5	87.90	100.00	100.00		100.0	93.94	3.00		100.00	0.00		100.00
7887



















































































































































































































Tech Number

Last Updated on December 20, 2024 9:58 am