Customer Interaction

Create a Professional Relationship

~ Be yourself, relaxed and confident.

~ Confirm the purpose of your visit. (work order review)

~ Ask for your customer’s concerns and questions to build rapport.

~ Convince the customer you are the expert who will get the job done to their satisfaction.

~ Give the customer a rough estimate of the time the job will take.

~ Let the customer know what work you will be doing.

Next

A customer will rarely remember what you said, but they will always remember how you made them feel.