Customer Interaction
Overall Behaviors
Instill confidence by demonstrating expertise and understanding.
~ Be efficient and clean while working.
~ At every opportunity, promote the (Cox, Charter, Comcast) brand.
~ Through casual discussion while on the job, create a personal connection. Avoid controversial subjects.
~ During and after the time with the customer, be clear as to the work accomplished and any additional needs.
Please click continue to work with your trainer on three role play scenairos.
A customer will rarely remember what you said, but they will always remember how you made them feel.