Customer Interaction 1 / 12 What is the purpose of the pre-call? A. To make sure they are home B. To let the customer know you are on the way C. So you don't waste your time 2 / 12 Always ensure you keep your workspace clean and orderly A. False B. True 3 / 12 Before leaving, why should you ask additional questions? A. To ensure the customer understands their service fully B. You shouldn't C. Because your supervisor said to 4 / 12 When trouble shooting issues how should this be done? A. Don't, just swap the modem B. Quickly as possible C. Efficiently and accuratley 5 / 12 Why should you thank the customer? A. For not bothering you B. For the tip C. For choosing COX 6 / 12 You should avoid discussing controversial subjects with your customers. A. False B. True 7 / 12 You should always have a courteous, professional attitude. A. True B. False 8 / 12 As you finalize the work what should you do? A. Take a smoke break B. Ensure all services are working C. Complain about your job 9 / 12 Gaining the customer's trust is important. A. True B. False 10 / 12 Always put on boot covers before entering the customer's residence A. False B. True 11 / 12 A pre-call should not be done. A. False B. True 12 / 12 You should always park in the customer's driveway. A. False B. True Your score is
