Customer Interaction 1 / 12 Before leaving, why should you ask additional questions? A. You shouldn't B. To ensure the customer understands their service fully C. Because your supervisor said to 2 / 12 When trouble shooting issues how should this be done? A. Don't, just swap the modem B. Efficiently and accuratley C. Quickly as possible 3 / 12 Why should you thank the customer? A. For the tip B. For not bothering you C. For choosing COX 4 / 12 How should you present yourself? A. As a busy person B. Open and professional manner C. Seem disgruntled and the customer will not ask questions 5 / 12 You should avoid discussing controversial subjects with your customers. A. False B. True 6 / 12 You should always promote the COX brand. A. True B. False 7 / 12 You should always have a courteous, professional attitude. A. False B. True 8 / 12 You should always have your badge displayed when approaching the customers home. A. True B. False 9 / 12 Gaining the customer's trust is important. A. False B. True 10 / 12 Trouble shooting is a waste of time. A. True B. False 11 / 12 Always put on boot covers before entering the customer's residence A. True B. False 12 / 12 A pre-call should not be done. A. False B. True Your score is
