Florida Technician Metrics

KPI Goals

NSR Affecting KPI’s

  • FTR – 92% – This KPI has a 35% weighting for NSR
  • tNPS – 92.5% – This KPI has a 35% weighting for NSR
  • Tool Usage – 98.5% – This KPI has a 30% weighting for NSR

Additional KPI’s

  • PHT Pure Pass – 95%
  • OTA – 99%
  • 48hr Callback – 7%
  • Ingress Test Ran – 99%

Goals for Bonus

Points

  • Points are awarded for each of the NSR affecting KPI’s based on the same weighting system used by Comcast.
  • FTR – 3.5 points awarded if the 92% goal is met.
  • tNPS – 3.5 points awarded if the 92.5% goal is met.
  • Tool Usage – 3 points awarded if the 98.5% goal is met.

Score and Bonus Awards

  • 10 – 10% of month’s earnings
  • 6.5 or Greater – 5% of month’s earnings
  • 3.5 or Greater – 2.5% of month’s earnings

Pre-Qualifier

  • Must achieve a drivers score of greater than 75%.

Region KPI’s (NSR Affecting)

West Palm Beach

Port St. Lucie

Jacksonville

Panhandle

Lake/Orlando

 

 

Last Updated on December 20, 2024 9:53 am