Hampton Roads Technician Metrics | techops

Hampton Roads Technician Metrics

Performance Goals

NPS – 74%

FCR – 95%

Install Repeats – 4.19%

TC Repeats – 4.19%

Total Repeats – 4.19%

OTA – 97%

Completion Rate – 85%

SQT Compliance – 90%

SQT Pass – 90%

SMS – 90%

Drop Validation – 95%

Hampton Roads Performance

Tech #	Rank	Score	NPS	FCR	Install Repeats	TC Repeats	Total Repeats	SQT Compliance	SQT Pass	OTA	Completion %	SMS tNPS	Drop Validation	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Techs Below
45614	1	10.0		75.00	1.54		1.54	100.00	100.00		100.00	100.00%
96529	2	9.0	100.00	97.44	3.03	3.70	3.33	100.00	66.20	93.55	95.24	90.00%
25338	4	8.0						95.45	89.29
11722	3	8.0	100.00	100.00	0.00		0.00	100.00	91.67	100.00	88.89	66.67%
89577	7	6.0		100.00	0.00	14.29	5.26	100.00	81.33	72.73	95.00	100.00%
26421	6	6.0		100.00	0.00	5.88	4.17	100.00	97.83	92.86	88.68	50.00%
51005	5	6.0	100.00	100.00	0.00	0.00	0.00	100.00	85.91	89.47	95.56	76.47%
37397	9	5.0						100.00	89.42			66.67%
2883	9	5.0						100.00	85.94			66.67%
40425	9	5.0						100.00	69.89			66.67%
11622	8	5.0	50.00	100.00	0.00	0.00	0.00	96.88	81.74	93.75	85.71	86.67%
5922	14	4.0		100.00	0.00	15.38	6.45	93.75	75.83	94.44	100.00	86.21%
87452	13	4.0	100.00	96.67	2.86	0.00	2.70	85.71	100.00	88.00	87.50	85.71%
11511	16	4.0	0.00	89.47	10.00	11.43	10.77	100.00	97.50	100.00	92.86	76.00%
74425	15	3.8	-1.00	0.93	0.07	0.11	0.08	1.00	0.95	0.96	0.90	77.27%
89285	12	3.8	-1.00	1.00	0.00	0.00	0.00	0.67	0.94	1.00	0.91	66.67%
71726	17	2.5	0.60	0.95	0.08	0.07	0.07	1.00	0.84	0.87	0.89	0.88


































































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Last Updated on January 6, 2025 1:13 pm