Hampton Roads Technician Metrics | techops

Hampton Roads Technician Metrics

Performance Goals

NPS – 74%

FCR – 95%

Install Repeats – 4.19%

TC Repeats – 4.19%

Total Repeats – 4.19%

OTA – 97%

Completion Rate – 85%

SQT Compliance – 90%

SQT Pass – 90%

SMS – 90%

Drop Validation – 95%

Hampton Roads Performance

Tech #	Rank	Score	NPS	FCR	Install Repeats	TC Repeats	Total Repeats	SQT Compliance	SQT Pass	OTA	Completion %	SMS tNPS	Drop Validation	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Techs Below
87452	1	10.0	100.00	98.80	1.08	0.00	0.98	91.67	85.23	100.00	90.24	100.00%
89577	2	9.0		100.00	0.00	0.00	0.00	100.00	86.67	80.00	100.00
37397	5	8.0						100.00	66.35
89285	5	8.0						100.00	87.92
11511	5	8.0						100.00	90.00			100.00%
25338	5	8.0						93.75	93.97
51005	4	8.0	100.00	94.12	10.00	0.00	3.57	100.00	93.75	100.00	90.32	83.33%
11722	3	8.0	100.00	100.00	0.00	0.00	0.00	100.00	95.19	100.00	94.74	66.67%	100.00%
54016	9	6.0	100.00	95.45	4.55	3.13	3.70	100.00	90.57	94.74	89.83	89.47%	100.00%
74425	12	5.0						97.37	88.73			80.00%
55866	12	5.0						94.87	92.23			85.71%
40425	12	5.0						100.00	62.50			77.78%
5922	11	5.0	100.00	90.91	6.25	10.00	7.69	100.00	82.74	96.88	91.23	84.00%	0.00%
96529	10	5.0	100.00	94.74	7.14	4.76	5.71	100.00	79.17	100.00	89.19	75.00%
71726	16	2.5						0.83	0.97			83.33%
11622	15	2.5	0.60	0.95	0.11	0.10	0.10	1.00	0.88	0.95	0.93	83.33%



































































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Last Updated on November 19, 2024 2:20 pm