Hampton Roads Technician Metrics | techops

Hampton Roads Technician Metrics

Performance Goals

NPS – 74%

FCR – 95%

Install Repeats – 4.19%

TC Repeats – 4.19%

Total Repeats – 4.19%

OTA – 97%

Completion Rate – 85%

SQT Compliance – 90%

SQT Pass – 90%

SMS – 90%

Drop Validation – 95%

Hampton Roads Performance

Tech #	Rank	Score	NPS	FCR	Install Repeats	TC Repeats	Total Repeats	SQT Compliance	SQT Pass	OTA	Completion %	SMS tNPS	Drop Validation	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Techs Below
11722	1	10.0	100.00	100.00	0.00	0.00	0.00	100.00	100.00	100.00	100.00	100.00%
87452	1	10.0	100.00	100.00	0.00	0.00	0.00	91.67	100.00	100.00	92.86	93.33%
26421	3	9.0		100.00	0.00	0.00	0.00	100.00	95.91	87.50	97.50
74425	4	9.0	20.00	100.00	0.00	5.00	2.78	100.00	94.93	100.00	100.00	94.44%
37397	7	8.0						100.00	80.43
25338	7	8.0						100.00	100.00
5922	5	8.0	100.00	100.00	0.00	0.00	0.00	96.88	82.26	100.00	91.43	68.75%
89577	6	8.0	100.00	96.67	0.00	21.05	16.00	100.00	71.25	100.00	95.65
51005	10	6.0	100.00	92.31	10.00	0.00	2.86	100.00	93.77	92.86	92.11	85.19%
89285	11	6.0	100.00	100.00	0.00	18.18	8.33	90.91	51.25	80.00	92.00	100.00%
96529	9	6.0	50.00	100.00	0.00	0.00	0.00	100.00	73.75	100.00	100.00	77.78%
40425	13	5.0						100.00	79.17			72.73%
2883	13	5.0						100.00	88.68			64.29%
55866	13	5.0						93.75	95.42			86.67%
11622	12	5.0	1.00	0.91	0.06	0.06	0.06	0.96	0.80	1.00	0.92	71.43%	0.00%
11511	16	3.8	0.33	0.98	0.06	0.05	0.05	1.00	0.93	1.00	0.87	71.88%	0.00%
71726	17	3.8	0.33	0.91	0.10	0.00	0.06	0.97	0.83	0.97	0.96	0.6429	1


































































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Last Updated on December 3, 2024 12:33 pm