Keystone Technician Metrics | techops

Keystone Technician Metrics

KPI Goals

NSR Affecting KPI’s

FTR – 92% – This KPI has a 35% weighting for NSR
tNPS – 92.5% – This KPI has a 35% weighting for NSR
Tool Usage – 98.5% – This KPI has a 30% weighting for NSR

Additional KPI’s

PHT Pure Pass – 95%
OTA – 99%
48hr Callback – 7%
Ingress Test Ran – 99%

Goals for Bonus

Points

Points are awarded for each of the NSR affecting KPI’s based on the same weighting system used by Comcast.
FTR – 3.5 points awarded if the 92% goal is met.
tNPS – 3.5 points awarded if the 92.5% goal is met.
Tool Usage – 3 points awarded if the 98.5% goal is met.

Score and Bonus Awards

10 – 10% of month’s earnings
6.5 or Greater – 5% of month’s earnings
3.5 or Greater – 2.5% of month’s earnings

Pre-Qualifier

Must achieve a drivers score of greater than 75%.

Region KPI’s (NSR Affecting)

Tech Number	Rank	Score	FTR	PHT	PHT Pure Pass	Tech Sat	tNPS	OTA	Contact w/in 48hrs	Ingress Test Ran	Ingress Test Passed	Tool Usage Rate	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Tech # Below
3233	2	10.0	94.50	100.00	100.00		93.8	96.83	10.60	100.00	10,000.00	100.00
3235	1	10.0	96.40	98.91	100.00		93.9	99.12	7.10	100.00	8,400.00	100.00
3210	3	6.5	88.10	100.00	100.00		100.0	93.33	9.40	100.00	4,600.00	100.00
3218	5	3.5	90.00	95.00	100.00		100.0	95.45	3.60	93.33	1,400.00	93.30
3219	6	3.5	88.90	80.00	100.00		100.0	100.00	0.00	100.00	700.00	77.80
3221	4	3.5	95.50	98.11	100.00		90.5	95.45	8.60	100.00	5,000.00	98.00





















































































































































































































































































































































Tech Number

Last Updated on December 20, 2024 10:00 am