Macon Technician Metrics | techops

Macon Technician Metrics

Performance Goals

NPS – 68.05%

FCR – 95%

Install Repeats – 4.39%

TC Repeats – 4.39%

Total Repeats – 4.39%

OTA – 97%

Completion Rate – 85%

SQT Compliance – 90%

SQT Pass – 90%

SMS – 90%

Drop Validation – 95%

Macon Performance

Tech #	Rank	Score	NPS	FCR	Install Repeat	TC Repeat	Repeats	SQT Compliance	SQT Pass	OTA	Completion %	SMS tNPS	Drop Validation	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Techs Below
48783	1	10.0	100.00	96.77	4.55	0.00	2.17	100.00	94.44	100.00	88.46		100.00
10362	2	10.0	100.00	100.00	0.00	6.25	3.64	95.35	97.23	100.00	84.38	100.00	94.44
92058	3	10.0	100.00	97.22	4.00	3.70	3.85	100.00	88.89	100.00	85.00		100.00
41668													100.00
56900	5	9.0		100.00	0.00	7.14	3.57	94.44	89.92	92.86	87.10		100.00
86915	4	9.0	100.00	100.00	0.00	0.00	0.00	100.00	95.83	85.71	77.27
74521												0.00	93.75
70088	6	6.0	0.00	92.86	6.67	6.06	6.35	100.00	93.24	96.55	84.93		95.00
24690	7	5.0	33.33	97.56	0.00	10.34	4.62	94.44	90.81	88.89	92.54	0.00	86.67
2558	9	4.0		95.65	0.00	13.04	7.69	96.00	90.48	93.75	78.00		66.67
80926	8	4.0	100.00	92.59	0.00	11.76	5.41	100.00	96.88	95.00	90.24		83.33
81303												66.67	71.43























































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Last Updated on November 19, 2024 2:14 pm