Oklahoma City Technician Metrics | techops

Oklahoma City Technician Metrics

Performance Goals

NPS – 68.26%

FCR – 95%

Install Repeats – 5.04%

TC Repeats – 5.04%

Total Repeats – 5.04%

OTA – 97%

Completion Rate – 85%

SQT Compliance – 90%

SQT Pass – 90%

SMS – 90%

Drop Validation – 95%

Oklahoma City Performance

Tech #	Rank	Score	NPS	FCR	Install Repeats	TC Repeats	Total Repeats	SQT Compliance	SQT Pass	OTA	Completion %	SMS tNPS	Drop Validation	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Techs Below
86637	2	10.0		96.77	4.17	2.78	3.33	100.00	93.38	100.00	78.95	95.83%
28046	1	10.0	100.00	100.00	0.00	0.00	0.00	100.00	66.67	100.00	91.67
53708	3	9.0	100.00	93.33	0.00	7.14	4.00	100.00	89.77	90.91	96.15	100.00%
82402	5	8.0	100.00	87.50	12.00	7.14	8.96	100.00	95.09	100.00	90.54	91.18%
17911	4	8.0	100.00	95.83	0.00	4.00	2.38	100.00	92.72	100.00	84.00	85.71%
11777	6	6.0	100.00	100.00	0.00	3.70	2.04	100.00	93.75	95.24	84.21	69.23%
50166	7	6.0	-100.00	95.65	7.14	4.35	5.41	100.00	100.00	100.00	82.22	100.00%
















































































































































































































































































































































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Last Updated on January 6, 2025 1:12 pm