Gulf Coast Technician Metrics | techops

Gulf Coast Technician Metrics

Performance Goals

NPS – 66.06%

FCR – 95%

Install Repeats – 3.92%

TC Repeats – 3.92%

Total Repeats – 3.92%

OTA – 97%

Completion Rate – 85%

SQT Compliance – 90%

SQT Pass – 90%

SMS – 90%

Drop Validation – 95%

Gulf Coast Performance

Tech #	Rank	Score	NPS	FCR	Install Repeats	TC Repeats	Total Repeats	SQT Compliance	SQT Pass	OTA	Completion %	SMS tNPS	Drop Validation	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Tech # Below
11070
11418	12	4.0	100.00	93.18	8.00	4.35	5.63	95.92	90.96	95.83	86.08	75.00%	100.00%
84104	4	9.0	100.00	93.55	4.35	3.03	3.57	100.00	92.14	90.00	93.22	100.00%
56775	8	8.0	100.00	89.47	7.69	6.67	7.04	98.00	75.77	100.00	87.50	94.44%
11506	5	8.0	100.00	100.00	0.00	0.00	0.00	100.00	85.42	100.00	85.19	75.00%
42146	5	8.0	100.00	100.00	0.00	0.00	0.00	86.96	93.75	96.67	84.75	92.86%	100.00%
52589	1	10.0	100.00	100.00	0.00	0.00	0.00	100.00	50.00	100.00	100.00	100.00%
57523	13	2.0	33.33	100.00	5.00	6.25	5.77	92.11	91.07	89.47	89.66	71.43%
62514	3	9.0	100.00	100.00	0.00	0.00	0.00	93.02	95.94	80.00	85.14	94.12%	100.00%
80123	7	8.0	100.00	100.00	0.00	4.00	2.78	100.00	100.00	100.00	90.00	83.33%
11922	1	10.0	100.00	100.00	0.00	0.00	0.00	100.00	97.50	100.00	77.78	100.00%
96179
65542	11	4.0	100.00	90.48	10.53	0.00	5.56	76.92	92.50	88.24	81.82	100.00%
60856	10	5.0	0.00	100.00	0.00	3.23	2.22	66.67	92.97	92.31	90.00	92.31%	50.00%
26421	9	8.0						100.00	91.67









































































































































































































































































































Tech #

Last Updated on November 19, 2024 2:17 pm