Gulf Coast Technician Metrics
Performance Goals
NPS – 66.06%
FCR – 95%
Install Repeats – 3.92%
TC Repeats – 3.92%
Total Repeats – 3.92%
OTA – 97%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
SMS – 90%
Drop Validation – 95%
Gulf Coast Performance
| Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Drop Validation | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Select Tech # Below | ||||||||||||||||
| 11070 | ||||||||||||||||
| 11418 | 7 | 6.0 | 60.00 | 100.00 | 0.00 | 0.00 | 0.00 | 96.97 | 96.09 | 100.00 | 86.44 | 88.89% | 100.00% | |||
| 84104 | 4 | 9.0 | 100.00 | 96.77 | 0.00 | 2.27 | 1.61 | 100.00 | 93.89 | 94.12 | 90.77 | 96.15% | ||||
| 56775 | 2 | 9.0 | 71.43 | 100.00 | 0.00 | 0.00 | 0.00 | 91.30 | 81.16 | 90.00 | 90.91 | 100.00% | 100.00% | |||
| 11506 | 11 | 5.0 | 0.00 | 97.37 | 3.33 | 2.94 | 3.13 | 100.00 | 83.33 | 84.00 | 90.91 | 84.21% | ||||
| 42146 | 1 | 10.0 | 100.00 | 90.48 | 8.00 | 0.00 | 4.44 | 94.44 | 95.59 | 100.00 | 86.36 | 91.67% | 100.00% | |||
| 52589 | 10 | 6.0 | 100.00 | 100.00 | 0.00 | 12.50 | 5.88 | 100.00 | 11.11 | 83.33 | 76.19 | 100.00% | ||||
| 57523 | 5 | 9.0 | 100.00 | 97.06 | 0.00 | 2.70 | 1.69 | 90.48 | 90.79 | 95.45 | 92.19 | 94.44% | ||||
| 62514 | 2 | 9.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 98.37 | 92.86 | 92.65 | 100.00% | 0.00% | |||
| 80123 | 7 | 6.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 96.30 | 91.49 | 89.47 | 85.71 | 77.78% | 100.00% | |||
| 96179 | 6 | 9.0 | 100.00 | 100.00 | 0.00 | 3.03 | 1.89 | 94.12 | 98.02 | 75.00 | 92.98 | 100.00% | 100.00% | |||
| 65542 | 9 | 6.0 | 100.00 | 100.00 | 0.00 | 4.35 | 2.08 | 83.33 | 93.00 | 86.96 | 93.88 | 100.00% | ||||
| 60856 | 12 | 0.0 | 33.33 | 100.00 | 0.00 | 11.11 | 5.88 | 84.62 | 85.23 | 75.00 | 80.95 | 70.00% | 100.00% | |||
| Tech # |
Last Updated on December 3, 2024 12:30 pm