Gulf Coast Technician Metrics | techops

Gulf Coast Technician Metrics

Performance Goals

NPS – 66.06%

FCR – 95%

Install Repeats – 3.92%

TC Repeats – 3.92%

Total Repeats – 3.92%

OTA – 97%

Completion Rate – 85%

SQT Compliance – 90%

SQT Pass – 90%

SMS – 90%

Drop Validation – 95%

Gulf Coast Performance

Tech #	Rank	Score	NPS	FCR	Install Repeats	TC Repeats	Total Repeats	SQT Compliance	SQT Pass	OTA	Completion %	SMS tNPS	Drop Validation	Eligible for Bonus?	Bonus Amount	Reason Not Eligible
Select Tech # Below
11070
11418	6	8.0	9.09	97.44	0.00	5.26	3.70	94.29	90.11	95.45	86.02	92.31%
84104	7	6.0	100.00	97.50	3.85	0.00	1.43	100.00	84.54	78.26	94.52	83.33%
56775	1	10.0	80.00	100.00	0.00	0.00	0.00	90.00	80.21	100.00	86.32	100.00%
11506	10	5.0	0.00	100.00	0.00	3.70	2.17	100.00	88.89	94.44	92.00	76.47%
42146	13	4.0	33.33	96.67	0.00	3.57	2.22	88.89	92.97	100.00	86.27	83.33%
52589	14	4.0	100.00	94.74	4.35	10.00	6.06	100.00	18.75	68.42	83.33	83.33%
57523	4	8.0	50.00	100.00	0.00	0.00	0.00	100.00	93.56	95.83	88.75	90.48%
62514	3	9.0	100.00	95.56	6.45	2.22	3.95	100.00	98.61	86.67	90.36	92.86%
80123	2	10.0	100.00	96.67	4.55	0.00	1.54	96.43	100.00	100.00	86.67	95.45%
96179	8	6.0	100.00	100.00	5.00	2.94	3.70	91.30	98.19	77.78	91.38	80.00%
65542	11	5.0	50.00	100.00	0.00	4.17	2.27	100.00	94.57	78.95	93.18	85.71%
60040	4	8.0		100.00	0.00	0.00	0.00	33.33	100.00	100.00	100.00	100.00%
20576	9	5.0	100.00	100.00	0.00	0.00	0.00	85.71	92.59	100.00	84.62	70.00%
38252	12	5.0		80.00	33.33	0.00	14.29	0.00		100.00	87.50	1









































































































































































































































































































Tech #

Last Updated on January 6, 2025 1:10 pm