Roanoke Technician Metrics
Performance Goals
NPS – 67.17%
FCR – 95%
Install Repeats – 4.8%
TC Repeats – 4.8%
Total Repeats – 4.8%
OTA – 97%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
SMS – 90%
Drop Validation – 95%
Roanoke Performance
| Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Drop Validation | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Select Techs Below | ||||||||||||||||
| 43145 | 0.00 | |||||||||||||||
| 10646 | 6 | 5.0 | 80.00 | 100.00 | 100.00% | |||||||||||
| 16407 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 7.14 | 2.27 | 93.33 | 91.07 | 100.00 | 88.00 | 93.33% | ||||
| 69318 | 4 | 6.0 | 100.00 | 93.75 | 6.25 | 5.26 | 5.88 | 100.00 | 89.47 | 92.59 | 92.31 | 100.00% | ||||
| 37026 | 3 | 6.3 | 0.60 | 1.00 | 0.00 | 0.00 | 0.00 | 1.00 | 0.96 | 1.00 | 0.89 | 85.71% | ||||
| 28504 | 5 | 5.0 | 1.00 | 0.97 | 0.04 | 0.09 | 0.06 | 1.00 | 0.89 | 1.00 | 0.81 | 78.95% | ||||
| TBD | ||||||||||||||||
| 71680 | ||||||||||||||||
| 28476 | 2 | 7.5 | 1.00 | 0.95 | 0.04 | 0.00 | 0.03 | 0.95 | 0.99 | 1.00 | 0.93 | 88.89% | ||||
| Tech # |
Last Updated on January 6, 2025 1:15 pm