Roanoke Technician Metrics
Performance Goals
NPS – 67.17%
FCR – 95%
Install Repeats – 4.8%
TC Repeats – 4.8%
Total Repeats – 4.8%
OTA – 97%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
SMS – 90%
Drop Validation – 95%
Roanoke Performance
| Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Drop Validation | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Select Techs Below | ||||||||||||||||
| 10646 | 7 | 5.0 | 100.00 | 91.48 | 75.00% | |||||||||||
| 16407 | 3 | 9.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 96.15 | 86.67 | 85.19 | 100.00% | ||||
| 69318 | 4 | 8.0 | 100.00 | 100.00 | 0.00 | 7.69 | 2.27 | 100.00 | 88.16 | 100.00 | 95.56 | 88.24% | ||||
| 37026 | 2 | 10.0 | 100.00 | 96.30 | 4.00 | 5.88 | 4.76 | 100.00 | 85.71 | 100.00 | 97.67 | 100.00% | ||||
| 28504 | 6 | 6.3 | 0.60 | 0.97 | 0.00 | 0.15 | 0.07 | 1.00 | 0.86 | 0.97 | 0.95 | 95.00% | 100.00% | |||
| 43145 | 0.00 | |||||||||||||||
| TBD | ||||||||||||||||
| 71680 | 1 | 10.0 | 1.00 | 1.00 | 0.00 | 0.00 | 0.00 | 0.98 | 0.94 | 0.97 | 0.90 | 100.00% | ||||
| 28476 | 5 | 6.3 | 0.60 | 0.96 | 0.08 | 0.00 | 0.04 | 1.00 | 0.86 | 1.00 | 0.91 | 86.67% | ||||
| Tech # |
Last Updated on November 19, 2024 2:21 pm